Return & Refund Policy
At Braids by J Bell, we pour a lot of time, energy, and creativity into every appointment to make sure you leave with braids that eat. Because of this, we have a strict policy to protect both our schedule and your experience.
Non-Refundable Booking Fee
- A $30 non-refundable booking fee is required to secure your appointment slot.
- This fee covers the time we set aside exclusively for you and is non-refundable under any circumstances, including cancellations, no-shows, or rescheduling.
- The $30 will be deducted from your final service total on the day of your appointment.
Service Refunds & Cancellations
- No refunds are issued for completed braiding services once the appointment has started or finished. This includes situations where you change your mind about the style, length, or overall look after work has begun.
- If you need to cancel or reschedule:
- Cancellations made more than 48 hours before your appointment may allow the $30 booking fee to be transferred to a new date (subject to availability).
- Cancellations made within 48 hours or no-shows will result in forfeiting the $30 non-refundable fee with no option to transfer or refund.
- We do not offer refunds for services due to dissatisfaction after completion. Please communicate any concerns during your appointment so we can address them in real time.
Hair Products & Merchandise
- Physical products (if sold) may be returned within 7 days of purchase if unopened and in original condition.
- Opened or used products are non-refundable.
How to Cancel or Reschedule
Send us a message via Instagram DM, text (if provided), or email with your appointment details. We recommend doing this as early as possible to keep things smooth.
By booking with Braids by J Bell, you agree to this Return & Refund Policy. We appreciate your understanding — it helps us stay on time and deliver fire braids to everyone who shows up ready.
Questions? Feel free to reach out before booking. We’re here to help you get the look you want 💕